My payment did not go through. What should I do? Mariusz September 09, 2017 11:02 Updated Follow If your payment was unsuccessful, please visit https://help.xsolla.com/ and contact their support. They should be able to tell you why your payment could not be completed. Related articles What forms of payment do you accept? Refund Policy How do I pay with PayPal? Where can I find a promo code? Refunds for Sao Paulo Users Comments 0 comments Please sign in to leave a comment.