Sign Up and Access

  • How to get access as an original beta user?
    If you have been a paying user in LiquidSky 1.0 and still have unused SkyCredits but you don't have access to your SkyComputer, you can reach out to our Customer Support using this link: https://liquidskysupport.zendesk.com/hc/en-us/requests/new W... Read More
  • How can I sign up for LiquidSky?
    In order to sign up for LiquidSky, all you need is to download our client from https://liquidsky.com/downloads and go through the sing up process within the application. You will need a valid email address that you can confirm later, nickname and ... Read More
  • I can not confirm my email. What do I do?
    If you are not receiving the confirmation email at all, try re-sending the email from the signup page in the client. If that does not help, you can try to sign up using a different mailbox - we advise using more popular providers. You can also mes... Read More
  • What If I had an account in LiquidSky 1.0? Is there a way to migrate that account to 2.0?
    If you have previously had an account with LiquidSky and would like to have your data transferred, you can create a new account in LiquidSky 2.0 and message our Support, providing us with the email you were previously using as well as the new emai... Read More
  • What happens after I sign up?
    After you create a new account, you will have a chance to test your experience in a 20 minutes demo.Once your demo is over you will have to purchase SkyCredits in order to use LiquidSky. You should also confirm your email if you still haven't done... Read More
  • Do I Get Any SkyCredits to Try LiquidSky?
    After signing up for the first time, you will get a chance to try LiquidSky with some demo games to see if your experience is good. This trial should give you enough time to determine if you want to make a purchase and keep gaming on LiquidSky. Read More
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SkyCredits

  • Is there a way to earn SkyCredits for free?
    Unfortunately, there is no way to earn SkyCredits for free, apart from contests and give-aways that we run on our forum or social media. We have removed all the ads from the service to focus on our paying customers. Read More
  • What are SkyCredits?
    SkyCredits are a type of currency used by LiquidSky. You can exchange them for time spent in your SkyComputer. 1 SkyCredit = 1 Minute of Access to your SkyComputer using the lowest, Gamer Performance Package. You will need 60 SkyCredits to use yo... Read More
  • How many SkyCredits do I use for a 1 hour and 30 minute session?
    In this example (considering you are using the Gamer Performance Mode where 1 SkyCredit = 1 minute of use) you would be charged 90 SkyCredits because you will be using your SkyComputer for 90 minutes. For the same session on Pro Performance Mode (... Read More
  • Do SkyCredits rollover?
    SkyCredits received with your monthly subscription, one time purchase or earned through our Free model have no expiration. You can save them up and use them at any time as they roll over and don't get deleted. Read More
  • Are SkyCredits being charged when I am in the home screen?
    Your SkyCredits are only being charged when your SkyComputer is on. If you close out the client but leave your SkyComputer running, SkyCredits will continue being used. The amount depends on the performance package you chose when you launched your... Read More

Frequent Questions

  • How and where do I purchase a plan or SkyCredits?
    In order to make a purchase you need to install the LiquidSky client (either on PC or Android), create an account or log in to an existing one and head to the SkyStore. If you just created your account, SkyStore will be accessible after your demo ... Read More
  • What do I get with a purchase?
    SkyCreditsWhen you make a purchase, you receive a certain amount of SkyCredits that you can use as time on your SkyComputer. 1 SkyCredit = 1 minute of use on Gamer Performance2 SkyCredits = 1 minute of use on Pro PerformanceHere is a breakdown of ... Read More
  • Is LiquidSky available on Mac?
    Unfortunately, we do not have a Mac client out yet. We plan to release it someday but we are currently focusing on PC and Android clients and making sure they are bug free. Read More
  • How do I uninstall/reinstall LiquidSky?
    In order to uninstall LiquidSky you will need to get to the installation folder first.You can find it under:  C:\Users\YourUsername\AppData\Roaming\LiquidSky Some folders may be hidden so you either have to paste the path into the path field in yo... Read More
  • How do I transfer files from my local computer to my SkyComputer?
    Unfortunately, there is no connection between your local computer and your SkyComputer and you can't transfer files between them directly. In order to transfer your files you will need to upload them to any kind of online storage service like Drop... Read More
  • Can I upgrade my SkyStorage?
    Your SkyStorage is fixed and comes with the plan you choose, therefore, you can not expand it unless you upgrade to a plan that gives you more SkyStorage. You get: 200 GB of SkyStorage with One Time Purchase. 500 GB of SkyStorage with any of our ... Read More
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Features and How They Work

  • Data Center Change
    If you are a VIP member you have an option to manually change the data center you are assigned to.Please remember that the closer you are to that data center, the better your experience will be due to lower latency and less significant delays. Als... Read More
  • Admin Password
    In order to access the Admin Password on your SkyComputer (none accessible on your Trial) you need to go into LiquidSky menu and then settings. You should see the Paste Admin Password option at the bottom and also have your cursor active in a text... Read More
  • Gamer Performance
    Gamer Performance is the basic performance option for your SkyComputer that uses 1 SkyCredit per minute and gives you enough power to run most games that are not extremely demanding when it comes to performance. You can choose this performance whe... Read More
  • Pro Performance
    Pro Performance is the more powerful performance option for your SkyComputer that uses 2 SkyCredit per minute and gives you enough power to run the latest, more demanding titles. You can choose this performance when you start your SkyComputer. Read More
  • Quality Presets
    Quality presets can be found in your SkyComputer settings and determine the quality of your video stream. The higher preset you choose, the better quality of image you will receive and faster internet connection you will need to handle it (each pr... Read More
  • How do I set LiqudSky to fullscreen?
    Once you open the client you can turn the fullscreen mode by hitting F11.Pressing it once again will make you go out of the fullscreen mode.This applies to the PC client as Android should already be running in the fullscreen mode. Read More
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Promo & Referral Codes

  • Does LiquidSky have a referral program?
    Yes, all paying users receive a unique referral code which they can share with their friends and family. After the referral (newly signed up user who used the code) makes his first purchase, he and his referrer (the person sharing their unique cod... Read More
  • What is the difference between the referral code and a promo code?
    Referral Code is your own, unique code attached to your account, that you share with your friends if you want to be rewarded for inviting them to LiquidSky. Referral codes can only be used during sign up process of new users.Promo Code is a code a... Read More
  • Where do I redeem a promo code?
    You can redeem any Promo Codes in your profile settings, in the Billing section. It is currently only possible in the PC client but this feature is going to be added to Android soon as well.  Read More
  • Where do I enter my referral code?
    Referral Codes can be used when signing up for a new account. You can only use one referral code for your account, and only during the initial sign-up process. We do this to make sure that referral codes are being redeemed when they are supposed t... Read More
  • Where can I find a promo code?
    Promo codes are usually being sent out in our promotional emails so it is good to stay subscribed to them.They are also being spread during events, contests, video streams and in many other ways.Promo codes have expiration date so we advise applyi... Read More
  • Why don't I have my own referral code to share?
    At this time, only customers that have purchased SkyCredits successfully are able to receive their unique referral code. If you have made a payment and don't see a referral code in your Profile settings on PC or the menu on Android, please contact... Read More
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Gaming on LiquidSky

  • Can I play GTA V on LiquidSky?
    Grand Theft Auto V is one of the most popular games played on LiquidSky. Therefore we get a lot of questions regarding it. Here are some of them followed by the answers: 1. Does GTA V work on LiquidSky and which performance option do I need to run... Read More
  • Can I play games immediately or will I need to install them?
    You need to install your games before playing. You can load your Steam account and download your favorite games. You can also download games through your browser. Read More
  • What games and apps can I install?
    Just about anything compatible with Windows. With your SkyComputer you can play any game available for Windows (except exclusive games made for Windows Store). You can also install any applications you’d like through your browser or other means. T... Read More
  • Will my installed games stay on my SkyComputer?
    Yes, but only if you keep on using LiquidSky. One Time Purchase users have 7 days before their SkyComputer gets deleted if not launched. If your SkyComputer got deleted, you will have to create a new one and install all your games again. If you ha... Read More
  • Can I use game controllers on LiquidSky?
    Yes. The most common controllers should easily sync with LiquidSky on all devices. If your game does not respond to inputs from the controller, you may have to map the keys in your game options, usually found in the control settings or remap the c... Read More

Network

  • Minimum Internet Requirements
    Having a strong and consistent internet connection is critical for a good experience. Poor connection leads to packet-loss, screen tearing and other negative effects. The recommended internet speed is a minimum of 5 Mb/sec and ideally 20 Mb/s or m... Read More
  • Network quality terms explained
    Since your experience on LiquidSky substantially depends on your network performance, you may want to learn some of the useful terminology to better understand a problem you may be facing if your experience is not smooth.PACKETA packet is a piece ... Read More