Sign Up and Access

  • Device verification
    To enforce security of your account, we have added multi-factor authentication to the client. Whenever you log in to your account from a new device, you will see the device verification screen. To verify that device, all you need to do is open the... Read More
  • Free Trials are not available at this time
       In an effort to prioritize our loyal paying customers we have removed trials until further optimizations can be made. In the meantime paying customers can enjoy a more reliable experience and server availability.    We highly encourage new user... Read More
  • How to get access as an original beta user?
    If you have been a paying user in LiquidSky 1.0 and still have unused SkyCredits but you don't have access to your SkyComputer, you can reach out to our Customer Support using this link: https://liquidskysupport.zendesk.com/hc/en-us/requests/new W... Read More
  • How can I sign up for LiquidSky?
    In order to sign up for LiquidSky, all you need is to download our client from https://gaming.liquidsky.com/downloads and go through the sing up process within the application. You will need a valid email address that you can confirm later, nickna... Read More
  • I can not confirm my email. What do I do?
    If you are not receiving the confirmation email at all, try re-sending the email from the signup page in the client. If that does not help, you can try to sign up using a different mailbox - we advise using more popular providers. You can also mes... Read More
  • What If I had an account in LiquidSky 1.0? Is there a way to migrate that account to 2.0?
    If you have previously had an account with LiquidSky and would like to have your data transferred, you can create a new account in LiquidSky 2.0 and message our Support, providing us with the email you were previously using as well as the new emai... Read More
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SkyCredits

  • Is there a way to earn SkyCredits for free?
    Unfortunately, there is no way to earn SkyCredits for free, apart from contests and give-aways that we run on our forum or social media. We have removed all the ads from the service to focus on our paying customers. Read More
  • What are SkyCredits?
    Updated on 05/30/2018SkyCredits are a type of currency used by LiquidSky. You can exchange them for time spent in your SkyComputer.The value of SkyCredits depends on the plan you are on.For Subscription plans (Prestige and Prestige+):1 SkyCredit =... Read More
  • How many SkyCredits do I use for a 1 hour and 30 minute session?
    In this example (considering you are using the Gamer Performance Mode and have a subscription where 1 SkyCredit = 1 minute of use [2 SkyCredits per minute when you purchased the Beginner package and don't have a monthly plan]) you would be charged... Read More
  • Do SkyCredits rollover?
    Only SkyCredits purchased with the Beginner package are not being reset at the end of your month. You can save them up and use them at any time as long as you spend at least 1 SkyCredit every 90 days. Your subscription SkyCredits are being reset e... Read More
  • Are SkyCredits being charged when I am in the home screen?
    Your SkyCredits are only being charged when your SkyComputer is on. If you close out the client but leave your SkyComputer running, SkyCredits will continue being used. The amount depends on the performance package you chose when you launched your... Read More

Frequent Questions

  • Account deactivation
    If you don't spend any SkyCredits within 90 days your account will get deactivated and you will have to contact our Support in order to have it reactivated. To prevent this from happening you need to spend at least 1 SkyCredit every 90 days.This d... Read More
  • Pricing Plans
    BEGINNERBeginner is a one time payment and our cheapest option with no commitment of monthly payment. Users who purchase the Beginner option will have access to the Gamer and Pro power packs at a rate of 2 SkyCredits per minute for Gamer and 4 Sky... Read More
  • Can I run a benchmark on my SkyComputer to see how powerful it is?
    Unfortunately, the benchmark will not give you proper results on a SkyComputer due to the technology your SkyComputer uses. Trying out the games and seeing how well they run is the best way to measure your SkyComputer's potential. Read More
  • VIP Gamer & Founder's Club
    When you subscribe to one of our recurring plans, you automatically join either the VIP Gamer Club (when you subscribe to our Prestige plan) or the Founder's Club (when you subscribe to the Prestige+ plan). Being a member of the VIP/Founder's Club... Read More
  • How and where do I purchase a plan or SkyCredits?
    In order to make a purchase you need to install the LiquidSky client (either on PC or Android), create an account or log in to an existing one and head to the SkyStore. In the SkyStore you will see Monthly and One Time Payment options to choose fr... Read More
  • What do I get with a purchase?
    SkyCreditsWhen you make a purchase, you receive a certain amount of SkyCredits that you can use as time on your SkyComputer. Here is a breakdown of what you get with specific purchases:Beginner $14.99  (one time payment) - 3,000 SkyCredits good fo... Read More
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Features and How They Work

  • Stream Stats
    If you are having issues with your stream we suggest turning on the statistics to see what may be causing your problems. If you report an issue, make sure to include a screenshot of your stats when the problem occurs. You can see those stats by go... Read More
  • VIP Discount
    If you run out of your SkyCredits that come with your subscription every month, you can always purchase additional SkyCredits. Being a VIP member gives you a 20% discount on all of the One Time Purchase options so you can get extra SkyCredits for ... Read More
  • Data Center Change
    If you are a VIP member you have an option to manually change the data center you are assigned to.Please remember that the closer you are to that data center, the better your experience will be due to lower latency and less significant delays. Als... Read More
  • Admin Password
    In order to access the Admin Password on your SkyComputer you need to go into LiquidSky menu --> settings and click Paste Admin Password (your cursor should be active in a text field you want to paste your password into).If you are being asked ... Read More
  • Gamer Performance
    Gamer Performance is the basic performance option for your SkyComputer that uses 2 SkyCredits per minute if you are on the Beginner package and 1 SkyCredit if you have a recurring subscription It gives you enough power to run most games that are n... Read More
  • Pro Performance
    Pro Performance is the more powerful performance option for your SkyComputer that uses 4 SkyCredits per minute if you have the Beginner package and 2 SkyCredits per minute if you have an active recurring subscription. It gives you enough power to ... Read More
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Promo & Referral Codes

  • Does LiquidSky have a referral program?
    Yes, all paying users receive a unique referral code which they can share with their friends and family. Referrer receives 300 SkyCredits for each referred user who made a purchase. If the referrer belongs to the VIP Gamer Club the payout is doubl... Read More
  • What is the difference between the referral code and a promo code?
    Referral Code is your own, unique code attached to your account, that you share with your friends if you want to be rewarded for inviting them to LiquidSky. Referral codes can only be used during sign up process of new users.Promo Code is a code a... Read More
  • Where do I redeem a promo code?
    You can redeem LiquidSky promo codes in your profile settings, in the Billing section on both Android and PC clients. Please note that these are not discount codes for your purchase. Read More
  • Where do I enter my referral code?
    Referral Codes can be used when signing up for a new account. You can only use one referral code for your account, and only during the initial sign-up process. We do this to make sure that referral codes are being redeemed when they are supposed t... Read More
  • Where can I find a promo code?
    Promo codes are usually being sent out in our promotional emails so it is good to stay subscribed to them.They are also being spread during events, contests, video streams and in many other ways.Promo codes have expiration date so we advise applyi... Read More
  • Why don't I have my own referral code to share?
    At this time, only customers that have purchased SkyCredits successfully are able to receive their unique referral code. If you have made a payment and don't see a referral code in your Profile settings on PC or the menu on Android, please contact... Read More
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Gaming on LiquidSky

  • Windows Store
    Unfortunately, Windows Store is not available on LiquidSky as of now. This is due to the operating system we use and Windows Store is not featured on that OS. Read More
  • Fortnite - best performance settings
    For game optimization please check our Blog post at https://blog.liquidsky.tv/2018/03/26/game-optimization-fortnite-liquidsky/ Read More
  • Can I play GTA V on LiquidSky?
    Grand Theft Auto V is one of the most popular games played on LiquidSky. Therefore we get a lot of questions regarding it. Here are some of them followed by the answers: 1. Does GTA V work on LiquidSky and which performance option do I need to run... Read More
  • Can I play games immediately or will I need to install them?
    You need to install your games before playing. You can load your Steam account and download your favorite games. You can also download games through your browser or any other sources. After that you simply run the game just as you would on your lo... Read More
  • What games and apps can I install?
    Just about anything compatible with Windows. With your SkyComputer you can play any game available for Windows (except exclusive games made for Windows Store). You can also install any applications you’d like through your browser or other means. T... Read More
  • Will my installed games stay on my SkyComputer?
    Yes, but only if you keep on using LiquidSky. One Time Purchase users have 7 days before their SkyComputer gets deleted if not launched. If your SkyComputer got deleted, you will have to create a new one and install all your games again. If you ha... Read More
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Network

  • Can I use a VPN on my SkyComputer?
    Using a VPN will negatively impact your experience. Therefore, we do not recommend using any VPN's either on your SkyComputer or your local PC. Installing a VPN on your SkyComputer may prevent you from connecting to it later and/or decrease the pe... Read More
  • Minimum Internet Requirements
    Having a strong and consistent internet connection is critical for a good experience. Poor connection leads to packet-loss, screen tearing and other negative effects. The recommended internet speed is a minimum of 5 Mb/sec and ideally 20 Mb/s or m... Read More
  • Network quality terms explained
    Since your experience on LiquidSky substantially depends on your network performance, you may want to learn some of the useful terminology to better understand a problem you may be facing if your experience is not smooth.PACKETA packet is a piece ... Read More