Payment Related

  • How do I search for a specific payment method ?
    Once you have selected the plan you are interested in and hit the continue button, you should be redirected to the payment page shown below. In order to search for a specific payment method, you have to click on "Show More Methods" and y... Read More
  • How do I change my payment method?
    In order to change your payment method you need to contact Xsolla at https://help.xsolla.com/ and ask for your current payment method to be removed. When it's time to renew your subscription you can simply use your new payment method and have it s... Read More
  • How do I cancel my subscription?
    In order to cancel your subscription you need to contact Xsolla Support https://help.xsolla.com/ They will be able to cancel your subscription so it doesn't renew for the next month.You can also disable the auto-renewal of your plan from the email... Read More
  • Refund Policy
    You may cancel your subscription to the services at any time, after which we will notrenew your subscription. Your cancellation will be effective at the end of the then-current subscription term. No refunds will be given. Read More
  • My payment did not go through. What should I do?
    If your payment was unsuccessful, please visit https://help.xsolla.com/ and contact their support. They should be able to tell you why your payment could not be completed. Read More
  • What forms of payment do you accept?
    With Xsolla payment integration, over 700 payment methods are available worldwide. Once you are on the payment page you will see the most popular payment methods. If you click on "show more methods", you will be able to search for your f... Read More
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